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THE PSYCHOLOGY OF RELATIONSHIP-BASED INFLUENCE

November 18, 2020 in General tagged customer communication / influence / Leadership by bhellkamp

As organizational hierarchy has flattened and cross-functional teams are increasingly responsible for getting the work done, everyone needs to be able to influence. In fact, last week a human resources manager told me that influencing makes up almost his entire job. “Every now and then I have to tell people they can’t or have […]