customer communication


Kit Welchlin: Listening – What If I Have Questions?

I think asking questions shows that you have interest and genuine concern.  The key the asking questions is to ask the right questions. The best questions to ask are “what” and “how” questions, because there are no wrong answers to “what’” or “how” questions.  You give the other person tremendous […]


The Asking Formula

How many times during the day – whether during a sales call, conducting a presentation, leading a meeting, running a project – is it vital for you to ask for something that you want in order to achieve your goals? Yet many of us sabotage ourselves through bad communications habits that act as roadblocks to achieving […]