In an effort to include all of our members and guests PSA will be delivering our November event both live and online. On November 4th you can choose to join us in person as Floyd Carlson gives his presentation or join us via webcast from 7:45 – 9:15 a.m.  See below for details and registration:

Crisis Management that Deepens Customer Loyalty

When a customer crisis occurs, is your organization equipped to transform the situation into a growth opportunity or are you merely trying to extinguish the fire?

Through my experience leading major customer escalations for a Fortune 100 High Tech company, the steps of ownership, process and communication led to customers buying more after a crises by how it was handled.

What works for major corporations, is with a few tweaks directly applicable also to SMBs.  During our conversation you will: 

• Learn the three key aspects of taking ownership, creating a reliable process and communication tips to strengthen your customer relationship.
• Use five questions to forecast the impact of a crises.
• Have a framework to build your escalation cookbook for your organization.

Floyd Carlson enables leaders to lead consciously & intentionally so they can build highly effective & engaged teams. With over 30 years of leadership experience, Floyd is passionate about developing people so they can be and create the positive impact they want to enable in their organizations.

Floyd’s broad international experience allows him to relate to and bring new perspectives to support his clients’.  His experience covers roles in IT, corporate sales, leadership development, operations, crises management, succession planning, leading change management & project management office (PMO) teams and as a military veteran who is Ranger qualified and commanded two infantry companies in the 101st Airborne.

Throughout his career, Floyd has had the opportunity to work across a range of sectors from manufacturing, education, government, and high tech. He practices what he preaches and is always looking to up level his skills. This drive has led him to learn German, write “Conscious Leadership in Action”, and run 23 marathons.

Date: Friday, November 4, 2022

Times:

• In Person : 7:30 – 9:15 a.m.
• Webcast : 7:45 – 9:15 a.m.

Location:

• In Person at 945 Winnetka Ave. N (MidWestOne Bank), Golden Valley, MN 55427 (limited to 25 Registrations) Light breakfast provided.
  
• Interactive Webcast – Be prepared to interact in breakout rooms with your camera on!
  

Register as usual and look for a confirmation email from PSA]

Investment:

• In Person : $10 for PSA Gold Member, $20 for Silver Members and Guests
• Webcast : $5 for PSA Gold Member, $15 for Silver Members and Guests (use coupon code WEBCAST)

IF YOU RUN INTO ANY CHALLENGES WHEN SIGNING UP PLEASE CONTACT KATHY@PSAMN.ORG

In Person registrations are limited are limited to the first 25, so sign up now.

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